The Best Medical Alert Systems: Solutions for Keeping Seniors Safe at Home

best medical alert systems in 2020 updated

Medical alert systems are personal devices that allow older adults and people with medical issues to receive immediate assistance in the case of an emergency, such as a medical crisis or an injury like a fall. With just the touch of a button, these devices connect to an emergency response center, so people can receive life-saving intervention without needing to access a phone to call for help.

There is a variety of medical alert systems on the market, but when you’re choosing a system for a loved one, it is important to make the best selection. The following medical alert systems are the top five on the market and can provide you with reassurance that your loved one will remain safe in case of an emergency.

Listed Here are the 5 Best Medical Alert Systems on the Market in 2020

#1. MobileHelp

Mobilehelp offers multiple medical alert systems to keep seniors safe at home. All plans feature a pendant worn around the neck, and users can simply push the help button on the center of the pendant to be connected to immediate assistance. Pressing the help button connects users to a help center, where staff can access the user’s location and personal information. Users are able to communicate with staff at the help center, who then contact a relative or local emergency services to assist with the medical issue at hand.


  • One pro of MobileHelp is that this provider offers a range of medical alert systems, each of which is available via yearly or monthly payment plans.
  • Monthly plans range from $19.95 for the MobileHelp Classic to $44.95 for the MobileDuo. The MobileHelp Classic model offers emergency assistance when users are at home only.
  • The MobileHelp Duo provides medical alert coverage for two people living in the same residence, such as spouses or roommates, and it provides emergency assistance both at-home and when users are on-the-go.
  • The MobileHelp Wired is another affordable option from this company, and it provides 1,300 feet of coverage when users are at home, giving them peace of mind if they are working in the yard or walking to get the mail. This option runs $24.95 per month.
  • For $37.95 per month, the MobileHelp Solo provides cellular medical alert services to one user, both at and away from home.
  • In addition to the range of plans that MobileHelp provides, another benefit of this medical alert service is that equipment is free throughout the course of a subscription. There are also no activation fees, and users who have a cellular device do not have to have a cellular contract. Finally, users can enjoy MobileHelp services without agreeing to long-term contracts.


Despite the numerous advantages of a MobileHelp medical alert system, there are drawbacks that users must consider. For example, MobileHelp cellular devices utilize AT&T services, which may not be available in all areas.

In addition, MobileHelp devices can be equipped with a fall detection button that automatically alerts the help center in cases of a fall, but this button costs an additional $10 per month and may not always work. Seniors who use this device may not realize that this button is not 100% reliable, so it is important to remind them to always push their alert help button if they are able to do so.

User Reviews

Overall, MobileHelp receives excellent customer reviews, averaging 4.64 out of 5 stars. Users report that MobileHelp representatives are friendly and helpful.

Most users also indicate that MobileHelp has provided prompt services in cases of emergency, even responding quickly to false alarms.

MobileHelp customers further report that this medical alert system is easy to set up and use. The only negative reviews surrounding this product seem to be that sometimes it creates false alarms when users are sleeping or in the shower.

In addition, some users indicate that the fall detection button is undependable, and they have had to reach out to the company for a refund for fall detection services.

Aside from minor issues, MobileHelp appears to be a trusted provider of medical alert systems for seniors, and users can depend upon this service to keep them safe in cases of falls or medical emergencies.

#2. MediHill

Another high-ranking option among medical alert systems is MediHill. Products from this medical alert system company come with a console and a wearable device, both of which link users to assistance when pressed. The system identifies a user’s location and calls the user as soon as an alert is received. Users can choose who should be contacted in case of an emergency, and MediHill staff will contact those people when emergencies arise. If a user is unable to speak after alerting the system, MediHill will send immediate assistance to the user’s location.


As with MobileHelp, an obvious pro of MediHill is that this company offers a variety of products to meet user’s needs. For example, MediHill has an in-home system, which can be linked to either a landline or cellular service.

The landline device costs $24.99 per month, whereas the cellular system is $29.99. These systems feature strong speakers that cover a user’s entire home, making them convenient for when it is impossible to access the phone. Equipment rental and product activation are free.

Other products in the MediHill line include the portable system, which costs $35 per month and works but inside and outside the home. It is water resistant and offers users the option of wearing the device on either a lanyard around the neck or on a belt.

Perhaps what makes MediHill the most unique is the Medihill Health Track, which costs $35 per month and allows users the option of purchasing blood pressure monitors, oximeters, glucose meters, and scales. The Health Tracker collects data, such as activity levels, and uploads this data to a cloud, where doctors and family can view it to track a user’s health.


Given the range of products and the unique features of some of MediHill’s systems, it is difficult to come up with cons for this company. One potential drawback for some users is that the wearable devices that work with the in-home systems come with an extra cost. In addition, Medihill offers a fall detection service, which also comes with an added monthly cost.

User Reviews

Like Mobile Help, Medihill receives high customer reviews. It has an A+ rating and no customer complaints from the Better Business Bureau. It earns four star reviews on trusted websites, and users report that customer service is helpful, and response time is prompt.

#3. Bay Alarm

Bay Alarm Medical is another top provider of medical alert systems for seniors. Similar to other systems, those from Bay Alarm include a device with a push alert button that, when activated, allows users to speak to a staff member who will assess the situation. The staff member will then reach out to a family member, friend, neighbor, or emergency medical provider to assist the user with whatever medical issue has arisen. The system comes with wearable devices, which are in the form of either a necklace or a wrist band.


Bay Alarm offers a range of affordable medical alert systems. The in-home system is compatible with either a landline or cellular service and costs just $19.95 per month when connected to a landline. For $24.95 per month, users can receive a mobile help system powered by GPS, so they have protection when on-the-go. A $29.95 per month car system plugs into a 12V socket to offer protection when users are driving. Perhaps the greatest advantage of Bay Alarm is that this company also offers a bundle service for $39.95 per month, allowing users to enjoy coverage at home, while out in the community, and while on the road.

Bay Alarm systems also boast high quality speakers and microphones, allowing for clear communication. In addition, these systems have the ability to receive phone calls, preventing users from falling or becoming injured while trying to answer a phone call. Bay Alarm also offers waterproof wall buttons for those who do not wish to wear a device at all times.


While Bay Alarm does offer quality devices with unique features, there are some cons associated with this company. For instance, packages that are compatible with cellular service cost an extra $10 per month, and there are additional costs associated with packages that include wall buttons. Furthermore, as with aforementioned medical alert systems, automatic fall detectors come at an additional cost. Base models of Bay Alarm systems are affordable, but extras can increase costs for some users.

User Reviews

Despite some of the added costs associated with Bay Alarm, users tend to rate this company favorably. The company receives 4.7 out of 5 stars on Google. rates Bay Alarm as the editor’s choice based upon their products demonstrating the most prompt response times and the largest range for portable help buttons. Users also indicate that the company’s customer service providers are helpful and thorough. Additional reviews state that Bay Alarm products are easy to install and reliable. Given customers’ positive experiences with Bay Alarm, it is clear that this company offers one of the best medical alert systems for seniors.

#4. Alert1

The Alert1 systems are equipped with waterproof help buttons that connect users to a command center when activated. An operator at the command center will send assistance and remain on the line with the user until assistance arrives at the user’s location. Systems come with the option of a wrist band or a necklace, and customers can select who should be contacted if an emergency arises.


As with other top medical alert system companies, Alert1 offers a variety of products to its customers. A home system requiring landline connection costs $28.95 per month and does not require any Wi-Fi connection. Landline systems offer protection within 600 feet of the product’s base station, providing a wide range of protection to users.

Alert1 also offers an on-the-go system for $45.95, provided by cellular service. For a monthly cost of $61.95, customers can purchase a bundle of services that includes both at-home and on-the-go systems with fall protection included. Users can add a second person to their plans for an additional monthly cost.

Perhaps the greatest advantage that Alert1 has over the other best medical alert systems is that its products are so simple to install. Systems are already programmed when they arrive, and users simply have to plug them into a phone jack and electrical outlet at home.


Even the best products come with at least minor drawbacks, and for Alert1, price seems to be the greatest con. For instance, the monthly cost of $61.95 for a bundle of services seems relatively high when compared to the other top medical alert systems. Adding fall detection runs an additional $11 per month on non-bundled systems, and as with other companies, fall detection with Alert1 is not 100 percent dependable.

User Reviews

Even if Alert1 can be costly, customers still appear to be satisfied with this company’s medical alert systems. Reviewers report that Alert1 systems are reliable in cases of emergencies, and the company offers fast response times. Customers also indicate that Alert1 representatives are courteous and respectful and always honor customer wishes. Reviewers feel so strongly about Alert1 that several have even stated this company has saved lives.

#5. Medical Guardian

Rounding out the list of top medical alert systems is Medical Guardian. Similar to other company’s devices, those from Medical Guardian contain buttons that, when pushed, alert a medical monitoring agency almost immediately.


The most obvious advantage with Medical Guardian is the range of unique medical alert system products this company provides.

It offers the Classic Guardian, which connects to a landline and includes a wearable help button, either as a neck pendant or a wrist band, for $29.95 per month.

For $34.95 per month, customers can use the Home Guardian, which uses cellular services and does not require a landline.

The Family Guardian System is a combined medical alert system and activity monitor. For $79.95 per month, it utilizes sensors to provide loved ones with updates on a user’s activity throughout the day. If a user activates the help button or is not as active as on a typical day, caregivers or family who are included in the system will receive alerts.

Perhaps the most unique product that Medical Guardian offers is the Smart Watch, which runs $44.95 per month. The watch utilizes cellular service to track users’ locations, so they can receive help wherever they are.

It also features a touch screen and provides medication reminders as well as a three-day weather forecast. The Mobile Guardian is another option for users who are on-the-go, as it provides protection at and away from home as well as when someone is driving in the car.

It features a help button that connects to a mobile monitoring center when users press the button within 350 feet of the system’s small, portable device. This device runs $49.95 per month, whereas a similar device, the Active Guardian, costs $44.95 monthly.

The Active Guardian features a combination of GPS and WiFi technology to locate users. It works both at and away from home, and the device itself is worn around the neck and contains a help button.

In addition to the variety of products that Medical Guardian offers, another benefit of this company is that its classic guardian boasts four football fields of range, which the company reports is the largest range of protection on the market. It is noted that not all products from Medical Guardian offer such impressive range, as the Home Guardian system covers a range of just 600 feet.


As with other systems, a con of the Medical Guardian products is that fall protection comes with an extra monthly fee, and the service is not 100 percent guaranteed. In addition to this fact, it is worth noting that the Family Guardian System seems rather costly compared to other products on the market.

User Reviews

Medical Guardian products receive high reviews from users, much like the other top medical alert systems on this list. For example, the Classic Guardian earns 4.7 out of 5 stars in user reviews, and most customers report excellent customer service. The Mobile Guardian also earns high reviews, at 4.6 out of 5 stars, with customers reporting that it is simple to use. Users also compliment the company for its fast response time.

Conclusions and FAQ’s


After learning about the best medical alert systems for seniors, users may have some of the following questions:

Are all medical alert systems the same?

Medical alert systems tend to work by allowing users to press a help button in order to be quickly connected to someone who can assist them with a medical emergency, either by alerting a loved one or an emergency medical service who can respond. Beyond this, specific medical alert systems can vary in the features they offer. For example, some may work only at home, whereas others may work while on-the-go. It is important to research various medical alert systems to select the one that best meets your needs.

Are medical alert systems fail proof?

Any piece of technology can fail from time-to-time, but the best medical alert systems discussed here are at the top of the market, providing reliable services. Some medical alert systems may fail, but by choosing a top-rated system, you have the best chances of receiving prompt assistance if an emergency arises.

Do I have to have a landline to use a medical alert system?

Some medical alert systems connect to a landline, but others operate via connection to a cellular service provider. Many of the systems discussed herein offer cellular connection. If you do not have a landline, it is important to conduct research to select a model that will work for you.

Does a medical alert system provide medical care?

While some alert systems can track activity levels and send data to medical providers, these systems are not a substitute for routine medical care. They simply alert a help center in case of a medical emergency. If necessary, staff at the help center can connect you with emergency medical service providers, who may transport you to a hospital or emergency department for care as needed.

Can a medical alert system prevent me from going into a nursing home?

Medical alert systems are meant to give users access to emergency care and assistance if a crisis, such as a fall or other injury occurs. Some people may feel safe staying at home instead of moving into a nursing facility if they have a medical alert system, but this is a decision that needs to be made after careful discussion and consideration with loved ones and healthcare providers. A medical alert system does not guarantee that you will remain safe at home.


Medical alert systems can increase safety for people who live alone or who have serious health conditions. While there are five medical alert companies discussed herein, each of which has its own unique features, what the best medical alert systems have in common is that they provide exceptional customer service, reliable products, and fast response times.

Some companies may have more expensive services than others do, but some of the more costly systems come with unique and useful features, such as the Family Guardian System from Mobile Guardian. In addition, one disadvantage associated with the best medical alert systems is that automatic fall protection comes with an extra monthly fee, but this fee seems to be universal across companies.

The five medical alert systems here offer dependable, high quality services, and each company has a unique range of products suited to a variety of needs. Customers who chose a product from one of these companies can have peace of mind that they will remain safe at home, as assistance will be quickly available should a crisis arise. Family members and loved ones can also find relief in the fact that their loved ones will be taken care of in case of emergency.